Shipping policy
THELOMER delivers to every one of the 50 U.S. states, which includes Alaska, Hawaii, and Puerto Rico. At this moment, we do not offer international shipping.
Processing Time
Your order will be handled within 1–3 business days (Monday–Friday, excluding public holidays). Once your order is dispatched, an email containing tracking details will be sent to you.
Shipping Options
- Standard (7-14 business days): $15
These delivery windows are estimates based on business days and exclude weekends and holidays. Tracking is available for every order.
Order Tracking
After your order leaves our facility, a tracking number will be emailed to you. You can monitor your shipment directly on the website of the carrier (USPS, UPS, FedEx, or the designated delivery service).
Delays
Although we strive to meet the projected delivery windows, occasional delays may happen because of carrier issues, weather, or a high volume of orders. If your shipment is seriously delayed, reach out to us at support@thelomer.shop and we will look into it with the carrier.
Incorrect Address
Kindly verify your shipping address when you check out. We cannot be held liable for packages sent to an address that was incorrectly provided by the customer. If you spot a mistake, get in touch with us right away and we will attempt to correct the address before the order is shipped.
Lost or Damaged Packages
Should your package be lost in transit or arrive damaged, please contact us within 48 hours of the delivery date (or the expected delivery date) via support@thelomer.shop. We will collaborate with the carrier to address the problem and, where suitable, arrange for a replacement or a refund.